Adding users to your Google Business Profile allows you to share management responsibilities, making it easier to keep your profile up-to-date. Google offers three types of user roles, each with its own level of access and control over the profile:
Types of Users in Google Business Profile
1- Primary Owner
The Primary Owner has the highest level of control over the business profile. This person can do everything on the profile, including assigning or removing other users.
2- Owner
An Owner has most of the same permissions as the Primary Owner. However, the Owner cannot remove the Primary Owner from the profile. Owners can still make major changes and manage other users.
3- Manager
A Manager has more limited access. They can help with regular tasks, like updating business information or responding to reviews, but they can’t add or remove other users.
Steps to Add a User to Your Google Business Profile
1. Go to the Google Business Profile dashboard
Open Google Business Profilein your browser and sign in to your account. This dashboard is where you manage your business information.
2. Select the Business Profile you want to update
If you manage multiple businesses, look through the list and Click on the Business Profile where you want to add a new user.
3. Click on ‘three dots’
In the NMX menu, find the ‘three dots’ (⋮) icon and click on it. This will open additional options for your profile.
4. Choose “Business Profile settings”
In the drop-down menu that appears after clicking the three dots, select Business Profile settings. This will take you to the settings area, where you can manage users and make other updates to your profile.
5. Click on the ‘People and access’
In the Business Profile settings menu, select People and access. This is where you can add new users or manage existing ones.
6. Click on the ‘Add’ button
Here, you’ll see the ‘Add’ button. Click Add, and a field will open where you can enter the email of the person you want to invite.
Enter the email in the given field, select the level of access you want to share and then click on the ‘Invite’ button.
7. Enter the email, set access level, and click “Invite”
- In the provided field, enter the email of the new user.
- Then, choose the access level (Primary Owner, Owner, or Manager) you’d like to grant them.
- Finally, click the Invite button to send the invitation.
8. Email Invitation and Acceptance Instructions
The person you invited will get an email with simple instructions on how to accept the invitation and join your profile as a user.
Manage Pending Invitations
1. Track the invitation status
To check if your invitation has been accepted, go back to the Users section, where you can view all pending invitations.
2. Resend or remove the invitation
If the invite hasn’t been accepted yet, you can choose to Resend the invitation as a reminder. If you no longer need them to join, you can click Remove to cancel the invitation.
Conclusion
Adding users to your Google Business Profile is a convenient way to delegate tasks and keep your profile up-to-date. By understanding each user role whether Primary Owner, Owner, or Manager you can assign the right level of access to your team members. This setup makes it easier to collaborate on your business profile, ensuring it accurately represents your business and serves your customers well.